Frequently Asked Questions (FAQ)
What kind of K-pop products do you sell?

We specialize in official K-pop collectibles, including photocards, signed goods, keyrings, accessories, and exclusive merchandise from verified distributors in Korea.
Are your photocards and merchandise official?

Yes. All items are sourced from official Korean labels, trusted distributors, or licensed manufacturers. We do not sell unofficial or fan-made copies unless clearly labeled.
Do you sell pre-order benefits (POB)?

Yes, depending on availability. POB items are listed as separate products or bundled with eligible albums. Availability depends on the distributor. Once they sell out in Korea, we cannot restock them.
Are the photocards random or selected?

Each product page clearly states whether the item is random, selected version, or specific member. For random items, we cannot guarantee a particular member or design.
I’m looking for a specific member photocard. Can you find it?

If the item is not listed, feel free to contact us with member, group, and version details. We may be able to source it through verified sellers in Korea.
Will my photocard be protected during shipping?

Absolutely. All photocards are shipped in protective sleeves + top loaders, and cushioned packaging to prevent bending. Larger goods are boxed to avoid corner damage.
Do you ship worldwide?

We currently ship to around 70 countries using Standard (Korea Post), Express (EMS), and Premium (DHL/FedEx equivalent) options depending on the destination. We aim to ship to every country, so if your country is not shown, please contact us.

How does shipping work for U.S. customers?

Orders to the U.S. are shipped DDP (Delivered Duty Paid) when applicable, meaning no extra customs fees for most items under de minimis. Large or high-value items may still incur duties.
How does shipping work for non-U.S. countries?

For most regions we ship DAP (Delivered At Place), meaning import taxes or VAT may be charged by your local customs office. These are the customer’s responsibility.
Can I combine multiple items into one shipment?

Yes, as long as the items are ordered together. Separate orders cannot be merged once processed by our warehouse. Additional shipping fee may incur; we will let you know before shipment for your consideration.
How much is shipping?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I track my package?

Once shipped, you will receive a tracking number via email. Track it through your local carrier or the global tracking link included in your notification.
My tracking number isn’t updating. What should I do?

International scans may take 2–5 business days to appear. If tracking does not update for more than 10 business days, contact us and we’ll coordinate with the carrier.
Do you accept returns?

Yes, unused/unopened items can be returned within 30 days. Photocards or collectibles removed from protective packaging, random packs that have been opened, and limited-edition items are not returnable.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What should I do if I received the wrong product?

Please send us photos of the item received. If it was our mistake, we will offer a replacement or refund.
Can I change my shipping address after ordering?

Address changes are possible only before the order is shipped. Once dispatched, we cannot modify the destination. Contact us immediately if you need changes.
What happens if my package is returned to sender?

If the package returns due to incomplete address, unpaid customs, or delivery failure, we can reship it for an additional fee. Shipping costs are non-refundable.
Will you restock sold-out products?

Many photocards—especially limited editions or POBs—are never restocked. For albums or accessories, restock depends on supplier availability.
Who pays for return shipping?

Return shipping is the customer’s responsibility unless the item we sent was incorrect or defective.
Are prices inclusive of tax?

Taxes may be included depending on your region’s requirements. For most international buyers, VAT/import duties are collected by your local customs office.
How can I contact customer support?

You can reach us via email at info@cdfstudio.net. We usually respond within 1–2 business days.